Customer Care Officer

  • Published date: December 16, 2016
    • Ikeja, Lagos, Nigeria

Customer Care Officer
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Job Function
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer information.Contributes to team effort by accomplishing related results as needed.

IMPORTANT QUALITIES
Communication skills. Customer service representatives need strong communication skills to answer customers clearly. They must understand and communicate information effectively in writing, by phone, or in person.
Customer-service skills. Companies rely on representatives to help retain customers by answering customer questions and complaints in a helpful and professional manner.
Interpersonal skills. Creating positive interactions with customers is an essential part of a representative’s job.
Listening skills. Representatives must listen carefully and understand a customer’s situation in order to help them.
Patience. Workers should be patient and polite, especially when interacting with difficult or irate customers.
Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

Education and Experience
• General education degree or equivalent
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Knowledge of administrative procedures
• Numeric, oral and written language applications
• Product knowledge

Mode of Application
Qualified Applicant should forward their Cvs and Contact Details to the HR MGT Via career(dot)dixonconsult(at)gmail(dot)com

Useful information

  • Never pay with Western Union, Moneygram or other anonymous payment services
  • AfricaTopForum is never involved in any transaction, and does not handle payments, shipping, guarantee transactions, provide escrow services, or offer "buyer protection" or "seller certification"

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